From enquiry to confirmed journey
Start with your travel date, flight number and the time your airline requires you at the terminal. Add the exact collection address and a mobile number you will use on the day. We encourage booking at least 24 hours ahead. Keep the confirmed pickup, price and meeting instructions together with your flight details.
Choose the right airport and origin
We arrange Wellington Airport transfers and Palmerston North Airport transfers. Name the airport in full, especially when travelling from Palmerston North to Wellington. The route guides cover Lower Hutt, Masterton and Palmerston North to Wellington Airport, with a separate brief for each return trip.
Ask how your transfer will run
The words private and shared describe different passenger arrangements. Our private or shared shuttle guide explains the questions to ask about other collections, stops and the quoted journey. Confirm the arrangement you want before booking, rather than relying on the vehicle's name or size.
Include bags and child restraints
List checked bags, cabin bags, prams and oversized equipment. Our Ford Transit has 16 passenger seats and an available storage trailer, with no onboard luggage bay. For a journey with children, use the guide to bringing your own car seat, then the family airport checklist to organise the rest of your departure.
Plan landing and the journey home
Record the arrival date as well as the flight number, particularly after overnight flights. Agree where to meet and which contact number to use if plans change. Allow for collecting bags before the road journey, and contact us to reconfirm any changed flight or passenger details. Keep the return instructions accessible on your phone.
Settle the payment details
Keep the agreed fare and payment arrangement with your booking. We accept EFTPOS and major credit cards on board. Visitors can use our New Zealand airport tipping guide to separate an optional thank-you from the transport price.
Start here
Explore airport journeys
- Wellington Airport transfersStart with your flight. We’ll help you plan the road journey. Arrange a transfer to or from Wellington Airport with Connect Shuttle Services.
- Palmerston North Airport transfersA clear plan for your flight from Palmy. Connect Shuttle Services offers transfers to and from Palmerston North Airport.
- Family airport travel checklistChildren, bags, pram, seats. Put it all in the plan. A family airport transfer starts with more than a passenger total.
- Private or shared shuttle?“Shuttle” can describe several kinds of journey. Use these questions to compare the booking model, timing and total cost, then tell Connect the arrangement you want assessed.
- Airport shuttle Lower Hutt: plan your Wellington flightArrange a Lower Hutt airport shuttle with the right pickup address, flight deadline, passenger and luggage details, plus a clear plan for the return journey.
- Masterton to Wellington Airport transfersPlan a Masterton to Wellington Airport transfer with flight deadlines, pickup details, luggage and a separate return plan. Ask Connect for a route-specific quote.
- Palmerston North to Wellington Airport transfersPlan the road journey from Palmerston North to Wellington Airport. Compare connections, list your passengers and bags, and request a transfer quote.
- Airport shuttle with a car seat: bring your ownBooking an airport shuttle with a car seat? Bring your own required restraint. Use our seat details, packing and return-trip checklist before confirming.
- Do you tip an airport shuttle driver in New Zealand?Understand airport shuttle tipping in New Zealand, separate an optional thank-you from your fare, and prepare the payment details for your Connect transfer.